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Click here to check if your problem can't be resolved at this time and what we're working on.

• Reinstall the app. This ensures you have the latest version, but also rules out other potential issues. Click here for step-by-step reinstallation instructions.
• Does your phone have the latest update? If not, update your phone.
• Restart your phone. Did this help?

Try calling over 4G/5G. Is your problem resolved or does it work better? If so, we recommend using that network for better availability. Read here for more information about the network.

Turn off your Bluetooth. Does it work now? Read here for more information.

Due to trade restrictions, Huawei phones do not support Google Push Notifications. This is why incoming calls don't work on Huawei devices.

Due to Android restrictions, our apps are limited in how they can run in the background. Therefore, for incoming calls, we first need to send a message to wake up the app. If the app does this and reports back in time, we'll forward the call to the app. The messages for this are processed by a new middleware component.

This often ensures that incoming calls are more reliable. However, there are also device-specific issues. That's why you can enable 'Always run in the background' on Android. This allows the app to respond quickly enough to the notification with minimal battery usage.

• Open the app.
• Click on settings.
• Go to Calling.
• Turn on Always run in the background.
• The slider is now positioned to the right and can no longer be turned back.

Click here.

• Make sure Remote Logging is enabled.
• Click Send feedback.
• Briefly describe your problem. For example:
• 'I can make outgoing calls with the app, but I can't receive incoming calls.'
• Provide a few examples of when it happened with as specific date and time as possible. For example:
• March 12 at 13:13 with phone number 0612345678.
• Today at 13:15 with phone number 0678910112
• Click on Send feedback.

• Make sure Remote Logging is enabled.
• Note a few examples of when it happened with as specific date and time as possible. For example:
• March 12 at 13:13 with phone number 0612345678.
• Today at 13:15 with phone number 0678910112

If you'd like to troubleshoot the problem with us, please contact us.

Just click on the call icon in the bottom right corner of this page.